Frequently Asked Questions
Everything you need to know about our footwear and accessories.
How do I determine my correct size?
Our footwear generally runs true to size, but since we use natural materials like suede and leather, they will stretch slightly and conform to your feet over time. We recommend checking our detailed size guide for specific measurements.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.
Are your products waterproof?
Many of our boots are treated with a water-resistant coating; however, unless labeled as 'Waterproof,' they are intended for dry snow and cold weather. We recommend applying a protective spray to maintain the integrity of the natural materials.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within North America. Expedited shipping options are available at checkout if you need your items sooner.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. We offer a 12-month manufacturer's warranty that covers any defects in materials or workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and installment-based payment options like Afterpay and Sezzle.